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| CUSTOMER SERVICE |
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| • Infaco France's POINTS OF DIFFERENCE |
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- We listen to our customers. Over 20 years of close cooperation with our customer/users.
- Manufacture, sales and continuous technical follow-up of pruning shears
- Off-season general servicing available
- Free demonstrations available
- Fast after-sales service
- Trouble-shooting hotline with our helful and friendly Team
- Up to 3 years guarantee if the elctrocoup is serviced regularly
- The Infaco warranty system applies to all parts of your equipment
- Made in France
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| • Tracking |
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- All Infaco pruning shears are monitored precisely, from assembly through to end of life: customer record, log of servicing and repairs, follow-up of phone calls received; etc.
- Parcel Internet tracking (from dispatch to received by the customer )
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| • After-sales service (ASS) |
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- Infaco and partners around the world have strived to provide an outstanding service to the customers /users for the past 20 years
- A technical hotline is available to users and dealers.
- Customized advice.
- Fast and efficient response to technical problem
- A unique warranty system
- Our annual maintenance service gives our customers the best value for money
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| • Servicing : "preventing any risk of breakdown" |
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- A tried and tested servicing system is offered to all our customers every year. The first 2 services extend the pruning shear guarantee. The pruning shears are collected the dealers, then taken to our authorised repairers. They are then dismantled, cleaned, inspected and re-assembled. Our logistics department then returns them to the dealers.
- Possibility of guarantee extension up to 3 years thanks to servicing.
- Attractive rates : All-inclusive fixed price.
- Return deadline.
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| • Training and dealer services |
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- Our techinicians are providing an ongoing training and update to all distributors around the world
- Good product knowledge and practical advice for users
- Catalogue available on CD-ROM (support, parts, order form, fast searches, etc.)
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| • Research and development |
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- In terms of research and development, INFACO has a research and development unit with engineers and industrial designers. The company also has 3D and CADD design software.
- Several benchmark tests are under way throughout the year, testing future enhancements.
- In September 2005, Infaco SAS open a new building exclusively dedicated to research and development.
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Importers section
INFACO 
Infaco products
Electronic pruning shear
Electric tying device
Electro'liv 
Electronic lopper
Extension poles
& Sharpener