Photo services - INFACO

services

Photo services - INFACO

After-sales service

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Photo service après-vente sécateurs - INFACO

After-sales service

The team's mission has been to continuously provide technical assistance and training to INFACO's world wide distribution network,
allowing for a fast professional after-sales support to end users.
This is the reason why Mr. Daniel DELMAS set up a technical sales team,
as from the creation of the company.
The mission of this team is the continuous technical training of INFACO's world distribution network, all year long. A fast, professional and local after-sales service
can thus be provided to users.
The INFACO customer service has proved its efficiency for the last 40 years.

  • Fast and effective: all items arriving in the morning must imperatively be shipped out in the afternoon to be returned to the customer the next day before 1 pm.
  • Carriage paid by INFACO (subject to having carried
    out the annual servicing)
  • Technical support by phone for users
    and dealers.
  • Continuous open hours from 8am to 6pm with service
    on Saturday mornings from November to March.

servicing

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Photo révision sécateur et attacheuse - INFACO

Shears and tying machine

During the off-season, INFACO offers an annual maintenance on their
tying machines and shears with a precise servicing and upgrading
procedure.
That way, thousands of annual maintenances are managed by our
worldwide network.
Highly appreciated by all of our users, the annual maintenance
ensures that our tools are operational and ready to start a new
season with complete peace of mind.

  • We propose fixed price servicing at the end of each pruning season.
  • If this servicing is carried out, the guarantee can be extended to the 3 first pruning seasons. To do that, the fixed price servicing must be carried out immediately after the first and second pruning seasons.
  • Tools are taken apart, cleaned, checked, reassembled and returned to the dealers as quickly as possible.
  • INFACO servicing significantly reduces the risks of faults during the next pruning season.

rental offer

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Photo service location - INFACO

F3020

  • Fast financing approval directly from your approved INFACO dealer.
  • Your INFACO F3020 electric pruning shears available for 36 months
    from €45/month excluding VAT, all inclusive.
  • 2 services included during the rental period.
  • 3-year guarantee subject to servicing using the INFACO servicing program.
  • Comprehensive insurance included.
  • Local service from the approved INFACO dealer network guaranteed.
  • Easy renewal of your tools: simple return after 36 months at the next pruning season.
Your cash flow and borrowing capacity are maintained: the rent paid is deductible from operating costs spread over 36 months.
Your tax situation is improved: these costs
are deductible from your company’s
taxable result.
Your management is simplified: less
administrative formalities, no depreciation
management, new equipment every
3 years.
The terms
  • The monthly rent is calculated based on the complete standard INFACO F3020 shears without safety options or additional accessories,
    i.e. €45 excluding VAT per month, subject to acceptance by our partner financing establishment. 3-year guarantee, servicing and comprehensive insurance included.
    Offer valid at approved INFACO dealers taking part in the offer.
  • These guarantee terms and conditions are valid within the European Union as well as non-member states bordering continental France (excluding Corsica).
  • Rental offer valid until 30/03/2023
your satisfaction comes first

( Viticulture, France )

I have a total of twenty hectares, almost all Mediterranean vines, all with irrigation and Vin de Pays d’Oc label. Since my grandfather’s days, we can say we were the first customers. At the time, I learnt using the...

I have a total of twenty hectares, almost all Mediterranean vines, all with irrigation and Vin de Pays d’Oc label. Since my grandfather’s days, we can say we were the first customers. At the time, I learnt using the F3000, then we went on to the F3005, the F3010, the F3015, we never stopped. The last three models we took with the DSES options, for more finger safety. But I’m very, very pleased, there’s excellent reliability, they pack a good punch, the battery service life is long, there’s nothing else to say. The team is very friendly, very attentive and there’s a big effort to renew equipment even at the technology level. Lighter batteries, lighter machines, longer autonomy for pruning during the day.  At the beginning, we had batteries that got weak at the end of the day and now we can prune for two days in a row with recharged batteries. And, as I was saying to my dad because he is of a certain age, at the battery weight level it’s undeniable. The weight is much lighter, it’s a real pleasure. That’s something you can’t take away from INFACO, the fact that they improved everything on all the systems: safety, battery, weight, the weight of the tool in the hand. It’s really great.

In one word : Reliability and trust, customer trust. All my mates use INFACO and I don’t think that’s going to change any time soon.

Video customer story to be found on the INFACO page

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( Fruit growing, Rivesaltes - France )

Wine-grower and orchard owner in Rivesaltes, owner of four INFACO F3015 pruning shears for four or five years.  My dad started and gradually, we were using another brand, gradually, when we tried out the F3015s, we saw that they...

Wine-grower and orchard owner in Rivesaltes, owner of four INFACO F3015 pruning shears for four or five years.  My dad started and gradually, we were using another brand, gradually, when we tried out the F3015s, we saw that they were lightweight, powerful and had an autonomy that the others didn’t have. Because we can work two days without many issues, so it’s a real plus for us. And we can say that they have a long service life, which isn’t bad, because the oldest one is ready for its fifth year of pruning. We service them every year and haven’t had any specific issues, and they work as well as on the very first day, so that’s really quite remarkable. Compared with everything we’ve had up till now, it’s by far the best we’ve had.

In one word : lightweight and autonomy

Video customer story to be found on the INFACO page

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( Viticulture, Minervois - France )

I’m a wine grower in the Aude region, more especially in the Minervois, and I’ve always done my pruning with INFACO pruning shears. The first pruning shears were my granddad’s, over twenty years ago already, I can’t remember which...

I’m a wine grower in the Aude region, more especially in the Minervois, and I’ve always done my pruning with INFACO pruning shears. The first pruning shears were my granddad’s, over twenty years ago already, I can’t remember which model it was but I learnt on it, then every three, four or five years we changed it. We changed again this year for the latest models. On the new modest, there’s a safety hand, which is quite interesting. We have two employees, so it’s important, and we often have seasonal workers who sometimes learn to prune, so it adds a level of safety. Three years ago we bought that model, it’s especially the weight, it’s true that usually, each time they change they become lighter and easier to handle. The batteries too, we sometimes forget, but the first batteries were heavy, there was a weight on the back whereas now you can hardly feel the battery on your back any more, so that’s more comfortable too. So we especially change for replacements, but whenever a new model comes out, there’s an improvement. And they’re reliable, we’ve never had any problems because we have them serviced too, but we’ve never had any issues with these pruning shears. So, we’re always waiting for the new features and this year I noticed the protective gloves had changed a bit. It’s not much as changes go but it is a plus, it’s true that the attachment tended to come off but now I think it won’t any more. We’re impatient to try them out and see.

In one word : Extraordinary

Video customer story to be found on the INFACO page

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( Viticulture, Mâcon - France )

We have a sixty hectare domain of vineyards in the Macon area and we work with nine F3015 pruning shears and eight folding machines. There’s nothing to say about the pruning shears, they’re great and we’ll carry on using...

We have a sixty hectare domain of vineyards in the Macon area and we work with nine F3015 pruning shears and eight folding machines. There’s nothing to say about the pruning shears, they’re great and we’ll carry on using them  because we’re very very happy with the quality. We had the F3010 and now we have the F3015. The cutting power and the noise, because having the noise all day is tiring, so the noise really changed.  And we can work much faster using the new ones.  You don’t really notice it, but it’s huge.

In one word : Practical

Video customer story to be found on the INFACO page

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( Viticulture, Villeveyrac - France )

So we created a GAEC in Villeveyrac with my dad, peaches, apricots, nectarines and asparagus. At the beginning I was using F3010s that my dad lent me. Compared to other pruning shears I had used, the Electrocoup was really...

So we created a GAEC in Villeveyrac with my dad, peaches, apricots, nectarines and asparagus. At the beginning I was using F3010s that my dad lent me. Compared to other pruning shears I had used, the Electrocoup was really something else, especially for the work and easy handling.  And now we’ve had the F3015 for just over a year. Again, it’s great, the battery’s light, I can work three days without recharging it, and that’s something big for pruning. It’s super lightweight, sometimes I put the battery in my jacket pocket a bit, it’s really a very good product. We’re full on Electrocoup and have just been looking at buying the small saw for the orchards, it looks great for the branches. Compared to other pruning shears, I won’t say which ones, but the ease of handling is impressive. You can go anywhere, even in trickys corners, it’s lightweight and really great.

In one word :  Easy handling is the first word that comes to mind

Video customer story to be found on the INFACO page

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( Fruit growing, Villeveyrac - France )

A farmer in Villeveyrac in the Herault region, diversified with vines, orchards and market gardening, of course we use Electrocoup for the vineyards and orchards using both F3010s and F3015s. Handling, much easier to handle perhaps, and the battery...

A farmer in Villeveyrac in the Herault region, diversified with vines, orchards and market gardening, of course we use Electrocoup for the vineyards and orchards using both F3010s and F3015s. Handling, much easier to handle perhaps, and the battery performance must be mentioned because we can prune for three days without having to recharge.  We had another supplier before, but we don’t regret having switched to a hundred percent Electrocoup and are already planning future investments, with Electrocoup of course.

In one word : Performance

Video customer story to be found on the INFACO page

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